Returns & Exchanges
At Credit with Cierra, we want you to feel confident in every piece you wear, which is why we offer a 14-day return window for all unworn fashion items. Please ensure all original tags are attached and the items are in their original condition to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are intact and the packing slip is included inside.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing