Frequently Asked Questions
Everything you need to know about shopping with Credit with Cierra.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
What is your return and exchange policy?
We offer a 14-day return policy for store credit or exchange only. Items must be unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.
How do I know which size to choose?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my shipment?
Yes! Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you restock items that are sold out?
We occasionally restock our most popular pieces. We recommend signing up for our newsletter or following us on social media to stay updated on restocks and new arrivals.